Our team in São Paulo is looking for an ambitious full‑time Customer Service Analyst to support the Customer Service Sr. Manager in ensuring operational control, process adherence, and execution consistency across internal teams and BPO partners.

Benefits

• Health plan with national coverage
• Gym memberships through TotalPass
• Food vouchers for groceries or restaurants
• Premium snacks available in the office
• 2 extra days off per year
• Hybrid work model—balance of remote and in‑office collaboration

Responsibilities

Operational Support, Governance, and Routines

• Execute routine operational checks to confirm adherence to procedures.
• Facilitate daily operational actions generated by partner areas, ensuring organization, follow‑up, and delivery within deadlines.
• Track open items and dependencies across teams, ensuring visibility and structured follow‑up (own...