Job Objective

We are looking for a Customer Service Junior Analyst to support the day-to-day operations of the After-Sales Customer Service team.

This role is primarily focused on execution and follow-up, ensuring proper case handling, visibility, and coordination across channels. It also offers growth opportunities to progressively take on more ownership in case management, reporting, and cross-functional coordination.

Key Responsibilities

• Support the management of customer tickets, ensuring proper follow-up until closure.
• Monitor open cases and assist in backlog tracking and reduction.
• Help ensure cases are correctly logged, categorized, and updated in the system.
• Identify basic inconsistencies or gaps in case information and flag them to the team.

2. Multichannel Customer Support

• Support handling of customer inquiries across multiple channels (calls, email, WhatsApp, web for...