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Customer Service Agent

Company: City of Ottawa

Location: Ottawa, London

Posted: March 23, 2026

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Position Details

Requisition ID: 21361
Department: Finance and Corporate Services Dept.
Service: Service Ottawa
Branch: Counter Services Branch 
Employment Type: 3 Full Time Temporary Positions (up to 1 year) 
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $61,663.42 - $72,157.54 annually (2024 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON 
Job Category: Administrative and Support Services 
Application Close: 30/03/2026

JOB SUMMARY


The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of ...