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Customer Service Agent 1-Term Renfrew

Company: Serco North America

Location: eastern ontario, London

Posted: June 01, 2026

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Position Details

Position Description & Qualifications

SUMMARY / PURPOSE: Provides information and assistance related to Driver Examination services; assesses applicants’ identity documents for validity.

Key Responsibilities

  • Provides excellent customer service during the delivery of all Driver Examination Services.
  • Provides information and assistance to applicants for all classes of licences.
  • Complies with all regulations, policies and procedures pertaining to operations including occupational health and safety, environmental, drug and alcohol, and quality.
  • Adheres to all Ministry and operational confidentiality requirements.
  • Sets up headsets for class M road tests, replaces ear plugs, tests radio volumes and ensures the radios are secure on applicant, if applicable.
  • Ensures vehicle maintenance prior to examination, if applicable.
  • Safely drives the observation car while the Driver Examiner administers a ...