Your Responsibilities:

• Customer service for a leading tobacco industry player via chat, email, and phone.


• Providing information on order status, deliveries, complaints, and returns.


• Helping customers resolve technical issues, such as those related to charging and operating tobacco heating devices.


• Supporting customers in selecting the right products and proposing solutions tailored to their needs.


• Active sales of devices, cartridges, and other products.

Our Requirements:

• Very good German language skills - C1.


• Communication skills and customer focus.


• Efficient computer skills.


• Independent, accurate, and well-organized.


• Sales experience or the ability to conduct sales conversations is preferred.


• Experience in customer service or working with CRM systems.

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