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Position Details
Description
:
What you’ll be doing:
Handle a high number of customer queries via telephone and complete administration tasksAnswer all queries in a positive manner, ensuring you give a positive image and great first impression to all contactsEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationUse multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected processWhat we’re looking for:
Previous experience working in similar environmentBeing highly methodical with a thorough attention to detailStrong communication skills and the ability to build rapport with all callersHaving excellent organi...