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Customer Service Advisor at Lee Valley

Company: Lee Valley Tools

Location: london, London

Posted: June 01, 2026

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Position Details

Join Lee Valley as a Customer Service Advisor, providing exceptional support for customer orders and inquiries. You will assist with transactions and help customers find products in the showroom.

In this entry-level position, you will engage directly with customers, processing orders and handling returns using established procedures. A background in retail or skilled trades is a plus, as your knowledge will help enhance the customer experience. Develop strong product knowledge while contributing to a family-oriented culture that prioritizes employee growth.

Key Responsibilities:
• Process in-store payment transactions accurately
• Answer customer questions regarding products
• Assist customers in locating items in the showroom
• Process exchanges and returns per set procedures
• Help fill customer orders and refilling displays

Requirements:
• 1 to 2 years of retail experience preferred
• Knowledge in a ski...