Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions
Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing
Maintain positive working-relationships with external customers and all inter-working departments and personnel
Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
Provide LTA contract administration support, as ...