Customer Representative (European Portuguese‑speaking) – Online Booking Services

As a Customer Service Representative in Porto, Portugal (On‑Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency and customer journey improvement.

Responsibilities

• Respond to customer inquiries across multiple channels (e.g., e‑mail, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
• Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
• Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
• Maintain a friendly, professional, and approachable tone in all communications, fostering trust and posi...