based company in the Senior Living Technology space , focused on improving the lives of older adults through innovative and immersive digital experiences.We are seeking a Customer Onboarding & Engagement Specialist who will play a key role in ensuring that new partners successfully adopt and engage with the platform.
This position sits at the intersection of training, relationship building, and customer engagement.The ideal candidate is a strong communicator, highly empathetic, and passionate about helping others , with the ability to guide customers through new technology in a clear, supportive, and engaging way.
Customer Onboarding & TrainingLead virtual onboarding sessions, guiding new partners through platform setup and usage.Deliver engaging, easy-to-follow training tailored to different learning styles and comfort levels.Ensure customers feel confident and supported when adopting new technology.Develop and continuously improve training materials, guides, and processes....