About the Role:

The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high-quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post-booking support.

• Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
• Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
• Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
• Deliver high-quality customer support by responding to inquiries, resolving issues and ensuring a se...