Overview

Join Smartrend Manufacturing Group as a Warranty Administrator, focusing on delivering exceptional service and productive issue resolution. Utilize your customer service skills in this dynamic role.

In this position, you will manage warranty inquiries with diligence and professionalism, contributing to customer satisfaction. Candidates should have a minimum of three years experience in customer service, coupled with robust organizational and problem-solving skills. Your role will involve working with various teams to track warranties and ensure all issues are promptly resolved.

Responsibilities

• Assess warranty eligibility per contract terms
• Respond to customer inquiries in a friendly manner
• Inspect and log incoming warranty products
• Coordinate and track RMAs efficiently
• Confirm resolution of all warranty issues

Requirements

• Minimum three years in customer service