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Position Details
Description
:
Manage customer interaction by responding to incoming service and customer inquiries and telephone calls, informing customers of services and estimated time of completion of jobs in compliance with the signed maintenance contract.Update monitoring spreadsheets, VisionLink and other contract administration tasks. Support other team members with training and overflow work. Specific Skills:
Strong communication skills, both written and verbalStrong interpersonal skillsStrong organizational and prioritization skillsDemonstrated commitment to safety cultureStrong decision making involving varied levels of risk and ambiguityAbility to adapt to change in the work environment to deal with frequent change, delays or unexpected eventsStrong customer relationship managementSolid and effective negotiation skillsDemonstrated actions and decisions cons...