Enhance customer engagement as a Customer Experience Specialist in Nova Scotia, serving stores across Atlantic Canada. Frequent travel (up to 90%) will be compensated, making this role dynamic and impactful.
In this specialist position, you will collaborate with Category Managers to develop effective merchandising programs and ensure adherence to company policies in assigned stores. You will act as a vital link between stores and merchandising, analyzing performance and creating action plans for improvement. Your role includes identifying stores needing assistance with reducing shrink, while addressing customer complaints to maintain service excellence.
Key Responsibilities:
• Collaborate with managers on merchandising programs
• Conduct store visits and analyze department performance
• Develop and follow up on action plans for improvement
• Provide guidance to address customer service issues
• Assist with new store openings and refurbishments
Requirements:
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