The Role: Customer Experience Representative

Reporting to the Manager, Call Centre, the existing role of the Experience Representative is responsible for responding to customer enquiries and requests across multiple channels and proactively working with business partners to resolve any issues in a timely and professional manner.

What you are looking for

• A closely connected culture
• A total rewards package meant to enhance your work-life flexibility
• Fully utilizing your talent
• Professional growth and development via challenging projects and assignments
• Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network

What you’ll be doing

• Providing an exceptional customer experience always
• Conducting telephonic intake of any customer feedback, complaints or inquiries and taking steps to provide fir...