Customer Experience Representative (Full Time)

Are you a person who takes ownership of your work and the impact you make on the customer experience? Do you have the attitude that behind every problem that needs solving is an opportunity to help?

Remote Work Requirements

• Minimum internet connection speed of 20Mbps
• Quiet and private space to work from home
• Ability to come on site for orientation
• This role is temporarily remote but may change depending on business needs.

What you’ll do

Customer Service Support

• Interact with customers using a variety of platforms, including inbound and outbound phone calls, emails, chat, and social media
• Manage customer requests from first contact through to resolution to ensure satisfaction
• Handle requests for new installations, move orders, change requests, payments, and hardware orders
• Provide customers with accurate pricing and...