Join Aviso Wealth as a Bilingual Customer Service Experience Representative and transform client interactions. Deliver top-notch support in both French and English across multiple communication channels.
As part of the Contact Centre team, you will ensure that clients receive empathetic and professional assistance. Your proactive approach will include driving initiatives that enhance customer satisfaction while resolving inquiries and complaints efficiently. This role is perfect for individuals passionate about exceptional customer care.
Key Responsibilities:
• Manage inquiries through telephone, email, and chat
• Ensure an exceptional customer journey with personalized solutions
• Resolve client issues with empathy and focus
• Collaborate on continuous improvement efforts within the team
• Comply with departmental policies in service delivery
Requirements:
• Minimum one year in customer service roles
• Strong customer-centric approach
• Required fluenc...