Take charge of customer satisfaction as a Customer Experience Manager at Marks in North Bay, ON. Focus on leadership and team development while enhancing customer interactions.
In this full-time role, you will lead a diverse group, partnering with the Senior General Manager to improve service delivery. You will analyze customer feedback to innovate and implement loyalty programs that engage shoppers. Your leadership will create a culture where associates are recognized for their efforts in providing exceptional service.
Key Responsibilities:
• Partner with SGM to hire and develop team members
• Manage workflows for efficient operations
• Lead loyalty programs and team training
• Handle escalations and resolve issues effectively
• Identify areas for improvement in services
Requirements:
• Strong leadership and communication expertise
• Customer-focused with a deep understanding of needs
• Results-oriented approach to key performance metrics
• Adaptabi...