Customer Experience Manager

At GoldCare, we’re on a mission to make healthcare smoother and smarter by delivering cutting‑edge information management software that empowers clinics and providers to focus less on paperwork and more on people. For decades our solutions have been the go‑to for healthcare professionals who value precision, efficiency, and simplicity.

About the role

This is a customer‑facing role that blends customer success and account management with implementation and project delivery. You will lead customer implementations, run projects end‑to‑end, and build strong relationships that drive adoption and renewals. This role is ideal for professionals in Home & Community Care or Long‑Term Care who want to apply their industry expertise in a new, customer‑facing career path.

Important: To be considered, you must have direct experience working in Home & Community Care or Long‑Term Care.

Key responsibilities

• Own...