Customer Experience Coordinator (Bilingual – English/Spanish)

We’re looking for a detail-oriented, bilingual professional who can deliver exceptional client experiences across our medical and legal service divisions . The ideal candidate has prior experience in a medical office, law firm, or professional service environment , and thrives on clear communication, empathy, and precision.

You’ll serve as the first point of contact for our clients — ensuring that every case or appointment runs smoothly, documents are accurate, and clients feel fully supported throughout their journey.

Responsibilities

• Handle inbound and outbound communications (phone, WhatsApp, and email).
• Manage client onboarding for medical and visa services.
• Schedule appointments with doctors, nurses, translators, and attorneys.
• Track and update client records and documentation with zero tolerance for errors .
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