Become the welcoming face of service at Western Tractor as a Customer Experience Coordinator. This role combines front desk duties, service writing, and administrative tasks to enhance customer interactions.
At Western Tractor, you will play a pivotal role in our service department. This position integrates customer service, administrative support, and coordination tasks, ensuring a seamless experience for clients. You'll communicate with customers about service progress and help maintain service files while supporting our sales team.
Key Responsibilities:
• Greet customers warmly at the front desk
• Create and manage work orders accurately
• Update customers on service progress
• Process payments and track expenses
• Maintain organized office and service records
Requirements:
• Strong customer service skills
• 1-3 years of admin or service writing experience
• Highly organized with multitasking ability
• Familiarity with computers and Microsoft Offi...