Elevate customer satisfaction with Roam as a Customer Experience Coordinator in Etobicoke, Ontario. Oversee subscriptions, ensure seamless service visits, and enhance user interactions daily.
In this pivotal role, you will be responsible for the day-to-day Roam subscription experience. After greeting customers and documenting their needs, inspect incoming and outgoing vehicles. You will collaborate closely with Sales, Customer Experience, and Operations to maintain smooth workflows and keep vehicles moving efficiently.
Key Responsibilities:
• Welcome customers at the service drive and document concerns
• Conduct vehicle inspections during drop-off and pick-up
• Create repair orders and service tickets accurately
• Coordinate with team members to keep operations on schedule
• Schedule valet appointments and confirm service requests
Requirements:
• One+ years in a customer-facing role
• Valid Ontario driver's license with a clean abstract
• Strong communi...