Make a meaningful impact in customer service as a Customer Experience Associate in Port Coquitlam, British Columbia. This part-time position focuses on processing transactions and resolving customer inquiries efficiently.
In this role, you will work 15 hours a week in Personal & Commercial Banking, processing deposits, withdrawals, and bill payments while adhering to industry regulations. You'll also understand customer needs, recommend appropriate banking solutions, and escalate complex issues when necessary.
Key Responsibilities:
• Process financial transactions following bank procedures
• Understand customer needs for banking solutions
• Resolve customer concerns using standard procedures
• Promote assigned banking solutions and achieve business goals
• Connect with customers to advise on banking processes
Requirements:
• High school diploma or 1 year of experience
• Undergraduate degree is an asset
• Strong organizational and planning skills
• Pr...