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Customer Experience Agent

Company: Maersk

Location: Nea Smyrni, London

Posted: May 31, 2026

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Position Details

About the Role

Job location: Athens, Greece

If you enjoy connecting with a wide variety of people throughout your day — from customers and suppliers to colleagues around the globe — this could be the perfect opportunity for you.

As a Customer Experience Agent, you will be the main point of contact for our direct customers, supporting them throughout their journey and onboarding them into the Maersk environment.

Your activities may include (but are not limited to):

  • End‑to‑end shipping process management
  • Supply Chain Management
  • Case and dispute management
  • 🤝 Customer onboarding and relationship management
  • Online customer assistance
  • Cross‑selling and value‑added services
  • We Offer

  • Contract type: Fixed‑term contract (12 months)
  • We promote work–life balance and offer flexible working arrangements, including:

  • Hybrid workin...