About Nelo

Nelo is a leading consumer fintech and e-commerce platform in Mexico , with $500MM in annualized GMV and >$70MM in annualized revenue . Our mission is to increase the buying power of consumers in Latin America, and we are doing so by building a modern alternative to credit cards. Nelo has raised over $40M of venture capital from investors including Homebrew , Two Sigma Ventures and Susa Ventures . Nelo has additionally raised a $100M asset credit facility from Victory Park Capital . Our lean team includes experienced leaders from top technology companies including Uber, Amazon, Rappi, and DiDi. We pride ourselves on our velocity , intellectual rigor , and efficiency . Nelo has offices in Mexico City and New York City.

Role overview

We’re looking for a Customer Experience Agent who can operate at a high level of autonomy, judgment, and analytical thinking. This is not an ent...