FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

The Customer Engineering Director is a force multiplier who ensures customers not only design the right solutions but also operate them effectively at scale. This role combines architectural depth with operational rigor to drive sustained customer value, platform adoption, and innovation across FICO's ecosystem. You work in high-ambiguity environments where business strategy, technical architecture, and operating models are undefined or evolving — owning both what customers build and how they run it across a defined portfolio of complex accounts.

What You’ll Contribute

• Incident Oversight & Esc...