**Summary**:
Novartis is among the world's leading pharmaceutical companies, always seeking to bring innovative products to patients quickly and effectively. As a global company, resources and learning opportunities at Novartis are also plentiful, involving both global and local cross-functional careers. As part of Novartis Brazil, you will have great opportunities to develop and impact the success of our business, contributing to the same purpose of reimagining medicine to improve and extend people's lives.
**About the Role**:
**Work Model**:Hybrid
**Locality**: São Paulo
This role will work directly with the area:IM: BE&E - Customer Experience
**Key responsibilities**:
- In partnership/alignment with the iCE&E team, establish the ideal channel/channel mix and experience.
- Setup reporting tools that enable a data-driven iterative and incremental CE&OE process.
- Own customer engagement and omnichannel expertise and establish, document and share WGLL (what g...