Job Description: Customer Care Specialist I

Mission of the Role

This position is for an existing vacancy.

This position will work out of our Richmond Hill office in Ontario. The work schedule is 8am - 5pm.

The Customer Care Specialist is responsible for day-to-day operational support for customers, prospects, sales representatives, distributors, and other internal departments. A successful Customer Care Specialist will have a positive attitude with the ability to thrive in a team environment, efficiently handling a high volume of activities while providing an amazing customer experience. The Customer Care Specialists must provide in-depth, working knowledge of SICK’s processes and assist with project management, assignments, and process improvements across the team.

Key Responsibilities

• Answers customer inquiries through multiple communication channels while adhering to departmental service-level goals, ensuring consistent...