Join Gordon Food Service as a Customer Care Representative in Rocky View County, Edmonton, or Delta, Alberta, and make a difference in customer satisfaction. This full-time role emphasizes effective communication and order support across various platforms.
In this position, you will provide reliable service by addressing customer inquiries and arranging necessary deliveries. You will utilize E-Commerce technologies while building strong relationships with clients. Your strategic thinking and innovative approach will contribute to our team's success and culture.
Key Responsibilities:
• Handle customer inquiries via phone, email, and chat
• Arrange delivery exceptions in collaboration with departments
• Process and resolve credit inquiries efficiently
• Mentor and train new Customer Care staff
• Support recall communications as necessary
Requirements:
• High School Diploma with at least one year in customer service
• Strong organizational and time management...