Customer Care Representative

Full‑time position based in either Montreal (Lachine) or Quebec City, reporting to the Customer Care Manager.

Responsibilities

• Process accurate and efficient orders and resolve customer order issues.
• Follow up and expedite outstanding customer orders and requests with appropriate personnel.
• Maintain accurate records of all customer transactions and provide efficient follow‑ups.
• Maintain high standards of telephone etiquette.
• Attend product knowledge seminars and stay current on all company policies, business processes and SAP integration.

Qualifications

• Ideally one to two years of related work experience.
• Strong customer service skills; product knowledge and SAP familiarity are a definite asset.
• Client‑oriented, problem‑solving, attentive listening, teamwork, and detail‑oriented.
• Robust communication skills; bilingual (written and s...