Join HGS as a Customer Care Representative and enhance your customer service skills during World Cup 2026. We're seeking enthusiastic individuals to assist customers through calls and chat.
As a Customer Care Representative, you will support our client's needs, focusing on compassionate and consultative service. This role allows full or part-time schedules, ideal for football fans and those seeking summer employment. Your primary tasks will include listening to customer inquiries, troubleshooting problems, and documenting interactions efficiently.
Key Responsibilities:
• Communicate with customers via inbound calls and chat
• Actively listen and identify customer needs
• Resolve issues with a consultative approach
• Use computer systems to research products and solutions
• Document customer interactions and outcomes accurately
Requirements:
• Minimum 18 years of age
• Reside in Waterloo, Ontario, with work availability
• Flexible schedule between 6 AM t...