To perform a variety of Customer Service duties to support efficient domestic express operations, responds to customer's needs including scheduling of pick-ups, service information, tracing of shipments identification of problems and resolution through available information or transfer to source._x000D_ _x000D_ Answers call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements.
Provides current package updates and basic follow-up activity in available computer systems.
Initiates pick-up, supply delivery, shipment research, rate quotes, and exception requests.
Assists in the resolution of customer complaints.
Determines existence of service failures and requests refunds within established limits.
Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every tra...