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Key Responsibilities
Track and follow up on open and delayed orders to ensure timely closureMonitor and register distributor incidents in the CRM systemSupport forecast analysis and data validation processesPerform preventive follow-up on shipments to minimize issuesAssist in managing tasks and commitments arising from distributor meetingsProvide operational coverage during team absencesSupport continuous improvement initiatives aimed at reducing credit notes and service issuesExpected Impact
Shift from reactive to proactive customer service modelImprove response times and service levelsIncrease visibility and control over distributor operationsReduce preventable incidents and credit notesStrengthen alignment with customer service excellence strategy...