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Location: Calgary, Alberta – Hybrid (3 days/week in office, 1 day/week on site, 1 day/week WFH)
Company: Mattamy Homes Canada
Department: Customer Care
Employment Type: Full-Time
Reports to: Sr Manager, Customer Care
As the Customer Care Coordinator, you provide an ongoing point of contact at Mattamy Homes for homeowners, from post purchase through to post warranty periods. You act as a liaison to direct homeowner inquiries and concerns to the appropriate internal individuals/departments or outside agencies. You will follow-up on homeowner inquiries by providing a prompt, complete, and accurate response. You are an advocate for the homeowner in coordinating customer care activities together with the construction and warranty teams to ensure The Best Homeowner Experience is delivered at each opportunity.