Grow professionally as a Customer Account Specialist with Wolseley Canada. This role focuses on managing strategic accounts and requires a strong customer service foundation.
As a Customer Account Representative, you will handle approximately 100-150 accounts, becoming the vital link between customers and sales growth. Your previous experience in customer service will help build long-term relationships and influence sales development. You'll collaborate with various internal teams to ensure effective service delivery and issue resolution.
Key Responsibilities:
• Maintain contact with customers via inbound and outbound calls
• Provide tailored solutions and product information
• Process customer quotations and orders efficiently
• Keep customer records up-to-date in the CRM system
• Ensure compliance with established SOPs and Policies
Requirements:
• Previous sales/customer service experience required
• Strong ability to build productive customer relationsh...