About the role
As a Customer Escalations Advisor, you will be expected to handle a variety of responsibilities including:
Responsibilities
Answer incoming calls and document customer complaints using a database Thoroughly investigate and resolve customer complaints Ensure compliance with regulatory timelines and requirements Collaborate with customers and other departments throughout the investigation process Create accurate complaint reviews and draft final response letters Demonstrate understanding and adherence to regulatory requirements and policies Elevate unresolved issues and queries for further assistance Maintain security and confidentiality of sensitive information and report any data breaches Meet quality and productivity targets Monitor direct mail inboxes and telephone lines Provide valuable feedback on process errors...