Mercier Consultancy is thrilled to present an exciting opportunity for a Croatian Speaking Customer Service Representative to join the World's Leading Travel Company. In this vital role, you will provide exceptional support to our Croatian-speaking clients, assisting them with a wide range of travel inquiries and delivering outstanding customer service.

Your fluency in Croatian will be key as you help customers navigate travel bookings, provide information on destinations, and address any concerns they may have. You'll be instrumental in ensuring that our clients enjoy seamless travel experiences and create lasting memories during their journeys.

Responsibilities

• Deliver top-quality customer service in Croatian through phone, email, and chat regarding travel inquiries
• Assist clients with booking arrangements, itinerary changes, and travel advice
• Resolve customer complaints and issues promptly and effectively
• Accurately document cu...