Mercier Consultancy is pleased to announce an opening for a Croatian Speaking Customer Service Representative for our Client's Travel & Hospitality Company. In this vital role, you will provide exceptional support to our Croatian-speaking clients, assisting them with travel inquiries, bookings, and creating positive travel experiences.

Your fluency in Croatian will be instrumental in helping customers navigate our services, address their queries about travel destinations, accommodations, and itineraries. You will play a key part in ensuring customer satisfaction and building loyalty within our travel community.

Responsibilities

• Provide outstanding customer service in Croatian via phone, email, and chat regarding travel and hospitality inquiries
• Assist customers with booking arrangements, modifications, cancellations, and special requests
• Resolve customer issues and complaints promptly and professionally
• Accurately document cus...