Mercier Consultancy is thrilled to present an opportunity for a Croatian Speaking Customer Service Representative for our Client, a leading Digital Travel Company, based in Greece. In this exciting position, you will provide exceptional support to Croatian-speaking customers seeking assistance with their travel inquiries and bookings.

Your fluency in Croatian will be essential in helping clients navigate our online travel services, addressing their questions, and ensuring a smooth and satisfying customer experience. By delivering high-quality service, you will contribute significantly to enhancing customer loyalty and the overall success of the company.

Responsibilities

• Deliver high-quality customer service in Croatian through phone, email, and chat related to travel inquiries and bookings
• Assist customers with trip planning, reservations, cancellations, and modifications
• Handle inquiries regarding travel policies, itineraries, and payment...