Mercier Consultancy is thrilled to offer an exciting opportunity for a Croatian Speaking Customer Service Representative for our Client's Airline Company, located in Greece. In this vital role, you will provide exceptional support to our Croatian-speaking customers, assisting them with inquiries related to flight bookings, travel information, and airline services.

Your fluency in Croatian will enable you to effectively assist clients in navigating the booking process, addressing any questions or concerns they may have regarding their travel plans, and ensuring a smooth and enjoyable travel experience.

Responsibilities

• Deliver excellent customer service in Croatian through phone, email, and chat regarding airline inquiries
• Assist customers with flight bookings, modifications, cancellations, and special requests
• Respond to customer inquiries about travel policies, baggage allowances, and flight status
• Document all customer interacti...