Mercier Consultancy MD is seeking motivated Croatian-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide excellent customer service to Croatian-speaking customers, assisting with product inquiries, technical support, and after-sales service.

Key Responsibilities

• Respond promptly and professionally to Croatian-speaking customers via phone, email, and chat regarding consumer electronics products and services.
• Provide technical assistance, troubleshooting, and product information to ensure a positive customer experience.
• Maintain accurate documentation of customer interactions and resolutions in the CRM system.
• Work closely with technical and product teams to resolve complex customer issues efficiently.
• Stay updated on new products, technologies, and company policies to provide informed support.
• Contribute to the improvement of customer...