Mercier Consultancy MD is actively seeking Croatian-Speaking Customer Experts to join our dynamic team supporting an automotive company in Greece. The role focuses on delivering excellent customer service to Croatian-speaking clients by addressing their inquiries related to automotive products, services, and after-sales support.

Key Responsibilities

• Provide friendly and professional customer support to Croatian-speaking customers via phone, email, and chat.
• Assist customers with product information, service scheduling, troubleshooting, and issue resolution.
• Maintain accurate documentation of customer interactions in the CRM system.
• Collaborate with cross-functional teams including sales and technical departments to ensure customer satisfaction.
• Stay informed about the latest automotive products, features, and company policies.
• Offer feedback to improve customer service processes and enhance the customer experience....