Mercier Consultancy Group is looking for a Croatian-Speaking Customer Expert to join our team supporting Booking.com operations in Greece. This role offers a unique opportunity to work in a vibrant and international environment while providing excellent service to Croatian-speaking customers. Join us in delivering a seamless and satisfying customer experience for one of the world’s leading online travel platforms.

Key Responsibilities

• Provide outstanding customer service in Croatian to Booking.com users through phone, email, and chat.
• Assist customers with booking inquiries, modifications, cancellations, and resolving any issues they face.
• Maintain detailed records of interactions and transactions in CRM systems.
• Collaborate effectively with internal teams to resolve customer concerns.
• Stay updated on Booking.com products, policies, and travel industry trends.

Requirements

• Fluency i...