Shape the future of Salesforce solutions as a CRM Technical Business Analyst with a hybrid work model. Utilize your CRM expertise to analyze requirements and enhance business processes across multiple locations.
This role demands more than three years of experience in Salesforce and CRM solutions, gathering data to translate business needs into functional requirements. Engage with various stakeholders to identify gaps within systems, document user stories, and ensure projects are aligned with CCS's best practices.
Key Responsibilities:
• Lead requirements gathering sessions with stakeholders
• Analyze business processes against Salesforce capabilities
• Document user stories, process flows, and configuration details
• Support Agile backlog refinement and story estimation
• Develop and execute test plans for system enhancements
Requirements:
• Over three years in CRM solutions, especially Salesforce
• Strong analytical and problem-solving skills
• Experi...