Leading and managing a team of CRM Executives, including task distribution, prioritization, and workload balancing.
Hands-on execution of CRM campaigns within internal systems alongside the team, especially for high-priority, complex, or sensitive campaigns.
Overseeing the technical setup and execution of CRM campaigns across the team, ensuring timely and accurate delivery.
Mentoring, onboarding, and developing team members; conducting regular 1:1s and performance reviews.
Maintaining and improving team processes, documentation, and quality standards.
Reviewing campaigns, translations, and final copy before launch to ensure high quality and consistency.
Identifying errors, bottlenecks, and inconsistencies, and proactively collaborating with managers and adjacent teams (CRM Managers, Localization, Design, BI) to resolve them.
Working with Google Docs and Sheets to organize, ...