The Credit and Collection Clerk is responsible for timely cash collection and customer account maintenance for a defined portfolio of customers. This role is critical in securing the company’s cash flow and provides exposure to a wide range of internal and external stakeholders at different levels of seniority.
Main Responsibilities
- Analyze customer accounts and contact customers via phone and email to ensure timely payments
- Cooperate with Commercial, Invoicing, Credit Management, and VAT teams to resolve issues efficiently
- Maintain regular contact with customers regarding overdue or delayed payments
- Maintain the receivables sub-ledger and ensure data accuracy
- Ensure customer accounts reflect the current commercial situation
- Prepare and maintain overdue and aging reports
- Follow up on reasons for non-payment and support issue resolution
- Respond to questions and provide suppor...