Description

Do you have a strong work ethic and the desire to join an organization that invests in its people through cross-training and development? ClarkDietrich fosters a work-life balance and offers competitive compensation and benefits. Join the ClarkDietrich team by applying to the Conversational AI Specialist position at our West Chester, OH location. Job SummaryThe Conversational AI Specialist will help turn Customer Experience AI strategy into practical execution across customer and internal service use cases. This role is responsible for improving chatbot and conversational AI experiences, structuring knowledge and content for high-quality AI responses, and enabling teams to apply AI effectively in day-to-day work. This is a hands-on, execution-focused role for someone who combines strong business-side AI fluency with experience in B2B customer service, EDI customer service, support operations, onboarding, customer success, or similar customer-facing environments. T...