Step into a Contract Bilingual Account Specialist role at TELUS Health Care Contact Centers and help shape the future of healthcare in Canada. This position entails patient outreach through diverse channels to promote innovative health solutions.
As part of the TELUS team, you will engage with B2B customers, converting inquiries into bookings, and propelling revenue opportunities for health services. Your ability to fluently communicate in English and French will enhance customer relationships and satisfaction while you collaborate across various teams to maximize effectiveness.
Key Responsibilities:
• Book patient appointments via inbound and outbound communications
• Generate revenue by leveraging patient interactions
• Optimize scheduling by managing cancellations and rescheduling
• Cultivate strong client relationships and deliver stellar experiences
• Master internal systems while collaborating with various departments
Requirements:
• Passion for healthc...