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Process Efficiency Identification, Measurement, Leading Change
◦Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects
◦Solicit and gain consensus on business requirements within a large cross-functional group
◦Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities
◦Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions
◦Create and deliver formal process improvement plans articulating scope and business benefit
◦Recommend industry accepted solutions or best practices for operational processes
◦Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stak...