Elevate employee self-service and support with a remote Knowledge & Experience Content Specialist at our Pickering location. Craft clear, engaging content across formats to enhance organizational knowledge.
In this MP4 level position, you will manage and optimize knowledge assets, including ServiceNow articles and process documentation. Your strong communication skills will be vital in translating complex information into easy-to-understand content. Collaborate with various stakeholders to ensure all materials follow best practices for accessibility and design.
Key Responsibilities:
• Develop and optimize ServiceNow knowledge base articles
• Create engaging job aids and process documentation
• Monitor content performance through analytics
• Implement feedback from employees for content improvement
• Establish content quality standards and guidelines
Requirements:
• 3+ years in knowledge management or technical writing
• Strong written and visual communicat...